Depending on the model, you should be able to use 5G internet on your Verizon router. The 5G band not showing up might mean that it is unavailable. You must also make sure that your device can connect to a 5G network.
After all, not all devices are compatible with this bandwidth. You can use the 2.4 GHz band until you get a 5G-compatible device.
However, the Verizon Fios 5G not showing up is often a more complex issue than it seems. And, you might have to try out various fixes to resolve this problem.
You need not worry in such cases as the solutions are quite simple. Here, we have some easy solutions for the 5G band not showing on your Verizon Fios network.
Verizon Fios 5G Not Showing Up: Causes and Solutions
There are various reasons why the 5G band does not appear even when it is available. So, you might not get an effective solution with the same method every time. Here are some possible causes to consider and the appropriate solutions for them:
Your Device does not Support 5G
If you are trying to use the 5G network for the first time, your device might be incompatible with it. The latest dual-band routers allow you to use both bands simultaneously.
So you must check whether you can access the 2.4 GHz band on your device. If you can, then your device probably does not support 5G yet.
Use a 5G-Compatible Device
Does your device turn out to be incompatible with 5G? Then, you must use one compatible with a 5 GHz bandwidth. And, that should fix the problem unless there are any other causes behind it.
Update Your Network Drivers
You need not switch to a different device in all cases. Sometimes, the Verizon Fios 5G not showing up might indicate an outdated driver. And, you can fix the problem with a driver update in such cases.
Open your Device Manager and expand the network adapters. Right-click the device in use and opt for updating its driver. Then, restart your PC after the update is complete.
What if further driver updates are not available on your device? In that case, you must switch to a 5G-compatible device. You can also consider updating your system to make it compatible with 5G.
Update Your Device’s System
As you know, not all devices are compatible with 5G internet. So, you need to check the system version you are using. Then, verify whether it supports 5G or not. If it does not, open the Settings and navigate to the System Update section. Get the latest update as soon as possible, and then check on the problem.
What if the latest available system version is incompatible with 5G? In that case, you need to use a different device to resolve Verizon Fios 5G not showing up.
The 5 GHz Band is Disabled on Your Router
Are you unsure whether the 5 GHz band is enabled on your Verizon Fios? Then, you must verify it by logging into your router right away. Use the default IP address to open the login page on your browser.
Then, enter the admin credentials to access the interface. Navigate to the Wireless section and check the bandwidth settings there.
Do you find the 5 GHz band disabled there? If yes, then that explains the Verizon Fios 5G not showing up in your case. Enabling the band should fix the issue in such cases. Save the changes and check whether you can see the 5 GHz band on the client device.
Your Device is Out of Range
The 5 GHz bandwidth has a shorter range than the 2.4 GHz one. But, it can offer you a higher speed than the latter within its range. So, there are advantages and disadvantages to both bands.
And, that is why it is best to enable both of them on your router. The Verizon Fios 5G not showing up might indicate that your device is out of range.
In some cases, your device might fail to receive the router’s signals due to obstacles. So, you must make sure your device is within the router’s range. Apart from that, you must also ensure minimal obstacles to the signals. If you are wondering, walls are the main obstacles to your router’s 5G signals.
The 5 GHz and 2.4 GHz Bands Have the Same SSID
Your router might use the same SSID for both bands under various circumstances. In such cases, you might mistake the 5 GHz band for the 2.4 GHz one. Check whether that is the case if the previous methods did not work. You might need to log into your Verizon Fios router for that.
Navigate to the Wireless section once you access the interface. Then, check the network names for each bandwidth and make the necessary changes. And, that should make it easier to identify the 5 GHz band of your router.
The Driver is Not in 802.11n
Your router uses the 802.11n wireless technology to provide 5G internet. And, you need to enable this technology in your 5G-compatible network driver.
Otherwise, you would find the Verizon Fios 5G not showing up. But, how do you enable this technology on your network driver? If you are wondering, you can do that through the Device Manager.
Expand the network adapters and right-click the one you are using. And, then open its Properties and go to the Advanced tab. Enable the 802.11n mode if you find it disabled there. Save the changes before closing the window and checking on the problem.
What if You Cannot Fix the Problem?
Did the aforementioned steps fail to fix the ‘5G not showing up’ issue? Then, you might need to update your router’s firmware. However, that might not always work, as the problem often occurs after firmware updates. You must reach out to a reliable technician to inspect your device for hardware damage.