Call Us! +1-855-589-4554

Asus Router 2.4Ghz Not Working – How to Troubleshoot?


Asus earned a massive reputation for offering the best dual-band wireless routers. These devices improved the user experience with the 2.4Ghz and 5Ghz connections. The 2.4Ghz is best suited for performing low bandwidth activities. It offers an average data transfer speed of 200Mbps.

Asus routers’ 2.4Ghz band allows users to connect multiple devices simultaneously. But, sometimes, this bandwidth frequency might fail to function. Usually, it occurs in devices that don’t support a 2.4Ghz connection.

An outdated Asus router firmware could cause it. Did you disable the 2.4Ghz band after configuring the router settings? It can lead to the Asus router 2.4Ghz not working error. Moreover, a malfunctioned router can be the reason behind such an occurrence.

Replace the existing device with a new one to fix this problem. Check the ethernet cables and channel setup once. Disable the security features to prevent getting issues while using the 2.4Ghz band.

4 Easy Solutions to Fix “Asus Router 2.4Ghz not Working” Error

There are several reasons which can prevent the 2.4Ghz band from working. An incorrect encryption type can often generate this issue. The MAC filtering option can sometimes interfere with this Asus router frequency band.

To resolve this issue, disable this feature from the web interface’s “Security” tab. Never use VPN after switching from 5Ghz to 2.4Ghz band. It can conflict with the router’s 2.4Ghz frequency and causes connection issues.

Adjust the wireless router’s antennas to eliminate this complicated error. Place this Asus router close to Wi-Fi enabled devices, like PC or smartphones. It will help you avoid the “Asus router 2.4Ghz not working” issue.

But, if that doesn’t work, follow these solutions to solve this Wi-Fi error:

Disable Smart Connect

Asus has included the Smart Connect feature in the advanced dual-band routers. It automatically connects the devices with the appropriate band. And, it might result in the “Asus router 2.4Ghz not working” error.

Disable this feature to restore the wireless connection. Don’t know where to find “Smart Connect ”. First, open a web browser, enter the default gateway IP and press the “Enter” key afterwards.

Wait for a while until the login page opens, and then enter the login information. Select “Sign In” to be directed to the Asus router’s setup page. Get into the “Advanced Settings” tab, choose “Wireless”, and move towards the “General” section.

Can you see the Smart Connection feature? Toggle off this option, close the admin interface and restart the router. Connect the computer with the Wi-Fi network, and it won’t further display this error message.

Enable the 2.4Ghz Connection

After resetting the Asus router, the 2.4Ghz band gets automatically disabled. Users need to enable it again from the admin interface to fix this error. Open a secure and updated browser, write the private IP address and press the “Enter” key. It will direct you to the dual-band router’s login page. Enter the default password and username and select the “Sign In” option.

Head towards the “Advanced Settings” option when the configuration page opens. Choose “Wireless” and navigate to “Band” to select “2.4Ghz”. Ensure to click the “Yes” option from the “Enable Radio” section. Tap on the “Apply” button after changing the wireless router’s bandwidth frequency. Otherwise, you can also use the ASUS router app to configure the network connection.

Once you connect the smartphone with the wireless network, choose “Setup”. Select the Asus router name first, choose the “Allow” and “Start” options afterwards. Change the Internet type, enter the default login details, and tap on “Next”.

Go for the “Separate 2.4Ghz and 5Ghz” option from the wireless settings. Choose “OK” to complete the bandwidth setup process from the mobile app. Contact an IT expert immediately if the error persists after implementing this solution.

Reset the Wireless Router

Restore the router to its default factory settings to solve this connection issue. There are two ways by which you can reset this networking equipment. Users can either use the “Reset” button or the web interface to return to the previous settings.

Does the Asus router have a “Rest” button? Then, press the button for at least 10-15 seconds and release it when the green LED blinks. It will reset the router settings, including the bandwidth frequency.

But, not all Asus routers have a Reset button. Access the configuration page in certain instances to reset the device. Open the login page by entering the correct IP address and providing the login information.

Select “Sign In” to get into the Asus router’s setup page. Then, head towards the “Wireless” tab and change the password, band and other settings. Restart the dual-band router, and this error message won’t appear again.

Update the Wi-Fi Drivers

Outdated wireless card drivers can restrict the users from connecting to the 2.4Ghz band, and this is why you should update them every two to three months. Moreover, it takes less than a minute to update these network drivers.

First, go to the Windows search bar, write “Device Manager”, and press the “Enter” key. Choose “Device Manager” from the searched results and navigate “Network Adapters”.

Select the right driver from the list and right-click on it. Click “Update Driver” and go for “Search automatically for updated driver software”. Now, follow the on-screen instructions to complete the Wi-Fi driver update process.

Turn off the router, disconnect the power cables and wait for at least 2-3minutes. Plugin the power cords to the right port and turn on the router. It won’t further cause any issues to connect the devices with the 2.4Ghz band.

Alternative Ways to Fix Asus Router 2.4Ghz not Working

Access the Asus router’s web interface, go to the “Security” tab to change the encryption type. Select “WPA2-Personal” from the list of the options for the 2.4GHz band. Additionally, the router owners should install the latest firmware to fix this issue.

Otherwise, you can use Asus’s troubleshooting tool to connect the devices with a 2.4GHz band. Contact the router service expert for more effective solutions.